We currently offer delivery only to addresses within the United States and Canada. Delivery services to other countries or regions are not available at this time.For orders shipping to Canada, international import regulations will apply, which may include mandatory duties and customs compliance requirements that the recipient is responsible for.
All orders are processed within 1–3 business days following full payment confirmation. Please note the following processing guidelines:
- No orders will be processed, shipped, or delivered on weekends or public holidays (including U.S. holidays such as Thanksgiving and Canadian holidays such as Canada Day).
- For Canadian orders: An additional 1–2 business days of processing time may be added to verify shipping details, prepare mandatory customs documentation (including commercial invoices), and ensure full compliance with Canadian import regulations. This extra step is critical to ensure smooth cross-border delivery.
Delivery timelines begin after the order has been dispatched from our warehouse, with variations by region:
- United States: You can expect your order to arrive within 5–10 business days post-dispatch.
- Canada: Delivery times range from 10–25 business days after dispatch, accounting for cross-border transit and customs clearance processes that can vary based on the recipient’s province or territory.
We partner with reliable carriers to ensure your order arrives safely and on schedule:
- United States: Domestic orders are primarily shipped via USPS, a trusted carrier with comprehensive coverage across all U.S. regions.
- Canada: Cross-border shipments are fulfilled via USPS International. The final local delivery carrier may be adjusted based on the destination address, package weight, and delivery speed needs to optimize transit efficiency.
Once your order ships, you will receive a shipping confirmation email with a unique tracking number. For U.S.-to-Canada shipments, tracking updates may only be available until the package reaches Canadian customs or is transferred to a local delivery service. Subsequent tracking can be completed via the Canadian local postal service website or the carrier’s international tracking platform.
After your order is dispatched, a shipping confirmation email will be sent to your registered address, containing your tracking number and a direct link to monitor package status.
- U.S. Orders: Tracking information updates in real time, allowing you to follow your package from our warehouse directly to your delivery address.
- Canadian Orders: Please allow up to 48 hours for initial tracking updates to appear in the system. Once the package leaves the U.S., tracking updates may become less frequent. For the most current delivery status, we recommend using the local Canadian postal service’s official website.
If your package is significantly delayed or marked as “delivered” but not received, follow these region-specific steps:
- Confirm with household members, neighbors, or building management (e.g., front desk, mailroom) that the package was not left at an alternative location.
- Contact USPS directly using your tracking number to inquire about delivery details or report the package as missing.
- If the package remains unaccounted for, reach out to our team within 7 days of the marked delivery date.
- First, allow an extra 5–7 business days beyond the estimated delivery date, as customs clearance or international transit can cause unforeseen delays.
- Use your tracking number to check with local Canadian postal services or customs authorities—packages may be held if additional duties, taxes, or documentation are required.
- Confirm with household members, neighbors, or local delivery hubs (e.g., post offices) for any missed deliveries.
- If the package is still missing after these steps, contact us within 14 days of the marked delivery date (to account for extended cross-border transit and customs processing).
For all shipping-related inquiries, reach out to our support team at [email protected]. Be sure to provide your order number and tracking number in your message. Our team will collaborate with you and the shipping carrier to investigate the issue, initiate a package trace (when applicable), and provide timely updates on the resolution progress.
