Refund & Return Policy

We want you to be fully satisfied with your purchase. If your order does not meet your expectations, please review the following refund and return guidelines for a smooth resolution process.

1. Return Period

We accept returns within 30 days of delivery of your order. Requests submitted after this 30-day window will not be eligible for a refund.

2. Return Eligibility

To qualify for a return, items must meet the following criteria:

No signs of wear, tear, or washing
All original tags, labels, and packaging must be intact and included with the return
The item is not marked as “non-returnable” or “final sale” (these exclusions are clearly noted on individual product pages and are non-returnable for hygiene and inventory reasons)

3. Exchanges

We do not currently offer direct exchanges for size, color, or style preferences.If you wish to receive a different item, please place a new order for the desired product and initiate a return for your original purchase to receive a refund.In cases of defective items or incorrectly shipped products (e.g., wrong size, wrong style), we may offer a replacement or full refund at our discretion, subject to inspection of the returned item.

4. Return Shipping Costs

Shipping cost responsibilities for returns are as follows:

Defective or incorrectly shipped items: We will cover return shipping costs and may provide a prepaid return label (where available) for your convenience.
Change-of-mind returns (e.g., wrong size chosen, no longer want the item): The customer is responsible for all return shipping fees.
Original shipping fees: These are non-refundable in most cases, unless the return is a direct result of our error (e.g., incorrect item shipped, defective product).

5. How to Initiate a Return

Follow these steps to return an item:

Before shipping any items back, email our support team at [email protected] with your order number and a detailed return reason.
For defective items, include clear photos of the issue to help expedite the review process.
Wait for our team to confirm return approval and send you official return instructions, including the designated return address (if applicable).

6. Refund Processing

Once we receive and inspect your returned item to confirm it meets eligibility criteria, we will send you an email notification of the outcome.Approved refunds will be processed to your original payment method within 5–10 business days of inspection.Note: Your bank or credit card issuer may require additional time to post the refund to your account, which is outside of our control.

7. Late or Missing Refunds

If you have not received your refund within the 5–10 business day processing window:

First, check with your bank or credit card issuer to confirm if the refund is pending or has been posted to your account (processing timelines vary by financial institution).
If the refund is still missing after verifying with your bank, contact our support team at [email protected] with your order number and refund reference (if available) for further assistance.

8. Special Guidelines for Canadian Orders – Duties & Taxes

For orders shipped to Canada:

Any duties, taxes, or customs fees assessed by the Canada Border Services Agency (CBSA) or the shipping carrier are non-refundable, even if the item is returned.
We will refund the product’s purchase price (and original shipping fees only if required by law and the return is due to our error). Duties, taxes, and customs charges will not be included in the refund.