At Krystal Clark, we prioritize a secure, transparent, and convenient payment experience for all customers purchasing our apparel. This policy outlines our accepted payment methods, currency rules, authorization processes, and refund protocols.
We offer easy and secure payment options for online orders, accepting all major credit and debit cards:
- Visa
- Mastercard
- American Express
All payments are processed through a fully compliant third-party payment processor that uses end-to-end encryption to protect your financial data. We never store complete credit or debit card information on our internal systems—this responsibility rests with our processor, which maintains strict security protocols to guard against unauthorized access, fraud, and data breaches. You can shop with confidence knowing your payment details are handled with the highest level of care.
To ensure pricing clarity and predictability, the final charge currency at checkout is tied directly to your shipping destination:
- U.S. shipping addresses: All products are priced and charged in U.S. Dollars (USD).
- Canadian shipping addresses: All products are priced and charged in Canadian Dollars (CAD).
The currency selector on our website is for preview purposes only and does not affect the final charge currency. Regardless of the display currency you select, your payment card will be charged in the currency associated with your shipping country (USD for U.S. orders, CAD for Canadian orders).
Note: If your card is issued in a country or currency different from your shipping destination, your card issuer may apply its own exchange rate and/or foreign transaction fees. These fees are set and collected solely by your bank or card issuer—we do not charge or control these additional costs.
When you complete your order, your bank will place a temporary authorization hold on your card for the full order amount. This hold is not a charge; it verifies your card’s validity and reserves the necessary funds. The hold will be lifted automatically if you cancel the order before it begins processing.
Once your order is confirmed and prepared for shipping, the temporary authorization hold will be replaced with a final charge to your card for the order total.
If a payment is declined or flagged for security reasons (e.g., suspicious activity, incorrect billing information), we will contact you via email or phone to resolve the issue. We may request additional verification (such as a copy of your ID or billing statement) to confirm your identity. If we cannot resolve the payment issue or complete the verification, we reserve the right to cancel the order to protect the security of both you and our business.
All approved refunds are credited back to the original payment method used at checkout (including credit cards, debit cards, and other eligible payment options).
After we confirm your return’s eligibility (e.g., inspecting returned items), we will initiate the refund and send you a detailed email confirmation with the refund amount and processing date. Refunds typically take 5–10 business days to appear on your bank or card statement, though timelines may vary by your financial institution.
If you do not see the refund within the 5–10 business day window:
- First, check your bank’s transaction history or contact your card issuer to confirm the refund status (processing times differ across financial institutions).
- If the refund remains missing after verifying with your bank, reach out to our support team at [email protected] for further assistance.
